Course Overview
Delivered by an OmnissaCertified Instructor, the Workspace ONE UEM: Troubleshooting course provides commoninfrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.
Who should attend
Intermediate to advanced practitioners that support Workspace ONE UEM environments.
Prerequisites
Recommended:
- A working knowledge of OmnissaWorkspace ONE UEM infrastructure
- A background in End-User Computing
- Completed Workspace ONE®: Configure and manage (WODAM) course
Course Objectives
- Summarize the basic troubleshootingmethodology.
- Outline common troubleshooting techniques in the Workspace ONE UEM console.
- Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
- Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
- Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
- Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
- Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.
Course Content
1 Course introduction
- Introductions and course logistics
- Course objectives
2 Workspace ONE foundations
- Navigating and customizing the console
- Workspace ONE UEM console foundations
- Workspace ONE Hub Services
- Workspace ONE UEM accounts
3 Workspace ONE architecture
- Workspace ONE & modern SaaS architecture
- Workspace ONE UEM architecture
- Additional Workspace ONE components
- Workspace ONE example use cases
4 Fundamentals of troubleshooting Workspace ONE UEM
- Software troubleshooting and support methods
- Core components topology
- Integrated components topology
- Workspace ONE UEM log files
5 Workspace ONE UEM console troubleshooting
- Workspace ONE UEM troubleshooting overview
- Group management and assignment
- System settings and roles
- Analytic events
- Collecting and analyzing Workspace ONE UEM logs
6 Integration troubleshooting
- Integration overview
- AirWatch Cloud Connector
- Directory Services integration
- Directory Users and Groups synchronization
- Certificate Authority integration
- Omnissa Access and Workspace ONE Intelligent Hub
7 Endpoint troubleshooting
- Endpoint topology overview
- Tools and resources for troubleshooting
- Workspace ONE Assist
- Troubleshooting common issues
8 Application troubleshooting
- Applications overview
- Configuration review
- Tools and resources for troubleshooting
- Public applications
- Internal applications
- Purchased applications
9 Unified Access Gateway and Edge services troubleshooting
- Unified Access Gateway architecture overview
- Unified Access Gateway configuration review
- Tools and resources for troubleshooting
- Content Gateway on Unified Access Gateway
- Workspace ONE Tunnel on Unified Access Gateway
10 Email troubleshooting
- Email architecture overview
- Email profile configuration review
- Tools and resources for troubleshooting
- Workspace ONE Secure Email Gateway on Unified Access Gateway
- PowerShell integration
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