מתווה קורס מפורט
Module 1: Key Concepts of Digital Product and Service Management
- Product and service management
- Service offerings
- Value co-creation
- Key ITIL Concepts & Definitions
Module 2: Service Relationships
- Value co-creation
- Service relationships
Module 3: The ITIL Value System (ITIL VS)
- Components of the ITIL Value System
- Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services.
Module 4: Governance
- Define governance and its role in directing and controlling an organization
- Explain the enabling nature and the activities of governance
Module 5: The ITIL Guiding Principles
- Value co-creation: Explain how feedback contributes to value co-creation
- Explain the ITIL Guiding Principles
- Explain how the ITIL Guiding Principles should be applied in different contexts
- Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement.
Module 6: Value Chain and ITIL Management Practices
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of ITIL Product and Service Lifecycle activities
- Value chain
- Management practices
Module 7: Value Streams: Mapping and Management
- Key concepts of value stream mapping and management
- Application of value streams
- Purpose of value stream mapping and management
- Understand the relationship between digital value stream mapping and value stream management.
Module 8: Continual improvement
- The ITIL Continual Improvement Model
- Understand the steps of the ITIL Continual Improvement Model
- Describe continual improvement within the ITIL Value System and its role in the organization
Module 9: The Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal factors and External factors
- Introduction to AI
- ITIL AI Governance
Module 10: ITIL and other frameworks integration
- ITIL and DevOps
- ITIL and PRINCE2